Below FAQ are some common concerns of our clients before purchasing .
If you have other questions, please just send it to xiejian02189@gmail.com.
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General Questions
Q: "How do I create an account on yidazhi?"
Our account creation process is seamless, allowing you to sign up via OTP. Once logged in, you can enter your name, email address, and shipping details, enabling you to place orders for your furry friend effortlessly.
Q: “Is yidazhi available across the country?”
Our services are accessible nationwide. To confirm service availability in your area, please input your PIN code in the "Check delivery date" section provided under the product display page.
Q: “What is a Delivery Fee？”
The delivery fee helps us ensure your orders are delivered quickly and reliably while supporting post-delivery services.
Standard Shipping:
Delivery Time: Estimated 9-13 business days from the date of shipment.
Cost:
Free shipping for orders over 29 dollars;
Orders below 29 dollars will incur shipping fees (calculated at checkout).
Expedited Shipping:
Delivery Time: Priority handling with estimated 5-7 business days delivery.
Cost:
Orders ≤29 $，cost 8 $
Orders >29 $，cost 5
Standard Shipping:
Delivery Time: Estimated 9-13 business days from the date of shipment.
Cost:
Free shipping for orders over 29 dollars;
Orders below 29 dollars will incur shipping fees (calculated at checkout).
Expedited Shipping:
Delivery Time: Priority handling with estimated 5-7 business days delivery.
Cost:
Orders ≤29 $，cost 8 $
Orders >29 $，cost 5
Q: “How do I update contact details on my account?”
Regrettably, we currently do not offer the option to update contact details on the account. Please contact our support team at 081470335 or Email at xiejian@supertails.com for further assistance.
Q: “How do I update my Shipping details?”
You have the flexibility to edit, add, or remove addresses from the "Address" section located on the "My Account" page
Q: “Can I modify my shipping address after placing an order?”
Sorry, this option is currently not available. You can always cancel the order before it has been shipped and place a new order. Don't worry, there are no cancellation charges.
Q: “Do you have an offline store?”
We will soon be available with offline stores in Bangalore and other metro cities